DIY ecoGlaze Fixed - Delivery
How will my order be delivered?
As this kit is 2.4 metres long, it is outside of the accepted dimensions of Australia Post. We use a specialist courier for ecoGlaze orders because of the dimensions. It is NOT an express courier service.
What areas can you deliver to?
Orders can be delivered to just about anywhere within Australia. However, if you are in a regional or remote area, the freight costs can become quite high. This order comes in a long tube which carries an additional handling cost with the courier. If you have an alternative drop-off address in a larger town or city, freight costs can be considerably lower.
Alternatively, consider sharing the freight charge with a neighbour/friend who might benefit from any of the Draught Dodger range that also requires a long tube for shipping.
Authority to leave?
When your order is consigned with the courier, you will receive an email containing your consignment number and tracking website so you can track the location of your order.
The standard courier delivery option is "Authorised to Leave". That means that if there is no one home when the courier arrives, your order will be left at your address. If this is not appropriate, please advise when you place your order for alternative arrangements to be made.
Why is the shipping cost high?
Yes, we agree, the cost of freight is high at the moment.
Add to that, ecoGlaze are shipped in 2.49 metres long tubes, so they carry a loading penalty of $10 on top of normal rates by the freighters.
City to city, we used to pay $15, now it is between $35 to $38. Unfortunately as a small family business we are no longer able to even partially absorb any of this cost.
We suggest a cost-effective way forward is to ask a neighbour or friend if they want to add an order with yours as the cost of freight remains the same.
Can I collect?
Yes - there is a Pickup option at the checkout.
Click here to check the collection location, dates and times. Please note this is a collection point only and it is not constantly staffed.