DraftStoppa | Warranty

Q: What is the product warranty for DraftStoppa?
A: DraftStoppa carries a product warranty of 5 years, as long as the product has been installed according to instructions.  

Q: What is the installation warranty for DraftStoppa?
A: As the DraftStoppa is a DIY product there is no warranty on installation.  

We have known 'failures' of the DraftStoppa unit when:  

  • It was left sitting in the sun prior to installation. Whilst the DraftStoppa is heat resistant, is does not like UV which will cause the butterfly wings to warp. 
  • It was installed over a 3 in 1 heat / lamp / fan unit and the switch was not rewired according to the manufacturers instructions. 
  • The lugs that the butterfly wings are attached to have been snapped off due to excess pressure / impatient installation. 

To get the best value for your investment, please, PLEASE watch the installation videos before you proceed.  

If you have any questions, contact the ecoMaster team.  We are all ex-installers and have done this work thousands of times before.  We are here to help you.

Q: What do I do if I have a problem with this product?  
A: Refer to our Returns / Refunds page [Learn More].  Our Research and Development team will be keenly interested to learn of any product failure and will want images and samples of the product (if possible) so they can determine what the cause of failure was.

Q: What happens if my order is damaged in transit?
A: Our freighters have very strict policies on the ability to claim on insurance if your order arrives damaged.  There is a 48 hour window of receipt of goods for ecoMaster being able to advise the freighters of a damage claim.  PLEASE ensure you have advised us IMMEDIATELY if an order has been damaged on arrival.  Open your order immediately and check.  Outside of the 48 hour window, we are unable to make an insurance claim.