Refund PolicyRefunds and Exchanges
ecoMaster does not offer refunds of goods purchased unless they are defective or damaged at the point of delivery.
ecoMaster does not offer an exchange for ‘change of mind’.
Damaged or Defective Goods
Only items that are defective or damaged will be refunded or exchanged. If you have received damaged or defective goods, please email us:
- a photograph of the defect
- proof of purchase from ecoMaster within the 30 day purchase period
- contact information (name and phone number)
The email is to be send to firstname.lastname@example.org with. Please wait for confirmation of receipt of email before Return Shipping.
To return your product, you should mail your product to: ecoMaster, PO Box 12, Tullamarine, VIC, 3043. ecoMaster will contact you to make the appropriate arrangements Please do not send your purchase back to the manufacturer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.