Refunds and Exchanges
ecoMaster does not offer refunds on "non insulation" goods purchased unless they are defective or damaged at the point of delivery. ecoMaster does not offer an exchange for ‘change of mind’.
For insulation products, insulation can ONLY be returned to the Tullamarine factory where a 10% restocking fee will apply.
Returns or refunds are not available for custom manufactured products, such as custom cut insulation.
Damaged or Defective Goods
Only items that are defective or damaged will be refunded or exchanged. If you have received damaged or defective goods, please email us:
- a photograph of the defect
- proof of purchase from ecoMaster within the 30 day purchase period
- contact information (name and phone number)
The email is to be sent to firstname.lastname@example.org with. Please wait for confirmation of receipt of email before Return Shipping.
To return your product, you should ship your product to:
ecoMaster Pty Ltd
Factory 5, 4-6 Commercial Court, Tullamarine, VIC, 3043.
ecoMaster will contact you to make the appropriate arrangements.
Do not send your purchase back to the manufacturer.
You will be responsible for paying your own shipping costs for returning your item. When the product is received, it will be inspected and the fault identified. If the product is defective, it will be replaced.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.