Draught Dodgers | Warranty

Q: What is the product warranty for the Draught Dodger range? 
A: The Draught Dodger range has a product warranty of 5 years, but can be effective for much longer than that.  Our own home has had Draught Dodgers on our front door for nearly 20 years.  It is in perfect condition and still doing its job - beautifully. 

Q: What is the installation warranty for Draught Dodgers?
A: As Draught Dodgers are a DIY product there is no warranty on installation.  

However, in order to get the best value from your investment, here are a few tips that will help: 

  • Please, PLEASE watch the installation videos before you proceed.  The packer has been designed and included to ensure that the Draught Dodgers are fitted in EXACTLY the right place. 
  • Thoroughly clean the surface that your Draught Dodgers are to be adhered to.  In situations where Draught Dodgers have 'failed', this is 95% of the reason. 
  • The other reason is the type of paint on the door jamb.  Very oily paints make longer term adhesion quite challenging.  In this case, fix Draught Dodgers to your door with brads instead of the self adhesive strip.

Q: What do I do if I have a problem with this product?  
A: Refer to our Returns / Refunds page [Learn More].  Our Research and Development team will be keenly interested to learn of any product failure and will want images and samples the product (if possible), so they can determine what the cause of failure was.    

If you have any questions, contact the ecoMaster team.  We are all ex-installers and have done this work thousands of times before.  We are here to help you.

Q: What happens if my order is damaged in transit?
A: Our freighters have very strict policies on the ability to claim on insurance if your order arrives damaged.  There is a 48 hour window of receipt of goods for ecoMaster being able to advise the freighters of a damage claim.  PLEASE ensure you have advised us IMMEDIATELY if an order has been damaged on arrival.  Open your order immediately and check.  Outside of the 48 hour window, we are unable to make an insurance claim.