Polymax | Polyester Insulation | Warranty

Q: What is the product warranty for Polymax?
A: Polymax carries a product warranty of 70 years, but can be highly effective for much longer than that. We have not yet seen a 'failed' polyester product. It is incredibly robust and is not damaged by the elements that would generally damage other types of insulation. 

Q: What is the installation warranty for Polymax?
A: As Polymax is a DIY product there is no warranty on installation.  

To get the best value for your investment, please, PLEASE watch the installation videos before you proceed.  

Q: How do I register for my 70 year warranty? 
A: Great question!   Register your purchase here and remember to retain your tax invoice.  Attach it to your warranty when you download it after registration.  File it with your important documents.  The warranty will be transferable to new owners of your home - so make sure they know about the warranty and provide them with the documentation to support it. 

If you have any questions, contact the ecoMaster team.  We are all ex-installers and have done this work thousands of times before.  We are here to help you.

Q: What do I do if I have a problem with this product?  
A: Refer to our Returns / Refunds page [Learn More].  Our Research and Development team will be keenly interested to learn of any product failure and will want images and samples of the product (if possible) so they can determine what the cause of failure was.