Hi Dean,
Thank you for your feedback — we genuinely appreciate you taking the time to share your thoughts.
As a company committed to sustainability and reducing environmental impact, we’ve chosen not to include printed instructions with every order. Instead, we provide a detailed instructional video to ensure important information is communicated effectively, while also minimising unnecessary paper waste. We do recommend watching the video in full to avoid missing any key steps.
That said, we value your suggestion and will definitely take it on board as we explore ways to better incorporate written instructions in an eco-friendly manner going forward.
Thank you again for your input and support.