Australia Post | Delivery

Q: Can I collect my order?
A: Yes you can! A “Ready for Pickup” email will be sent to you when you order is ready to be collected.
Please click this link for the Click and Collect details. Note: this Collection Centre is in Preston in Victoria, NOT Prestons in NSW.

Q: How will my order be delivered?
A1: If this is the only product in your order, it will be delivered by the courier option you select - either Australia Post or DFE are our current despatch options. We will be adding more options to provide the best service possible in the future.
A2: If this component is part of a longer order (that includes Draught Dodgers, for instance), it will be sent via a specialist courier that handles long freight.

Q: If I order via AusPost Express, when will be order be dispatched?
A: For AusPost Express Post, every order submitted before midday will be dispatched on the same day. Orders submitted after that time, will be picked and packed the next morning and dispatched at midday.

Q: Will my order be tracked?
A: Yes! When your order is consigned, you will receive a tracking number that will show you where your order is and its expected delivery date.
Track your order via AusPost
Track your order via DFE
Please note: Orders with two or more items may arrive in separate parcels with no additional shipping charge

Q: When will my order be delivered?
A: All orders are picked, packed and despatched within 2-4 business days. Our experience with couriers indicates that your order will be delivered within 2 - 5 business days. This delivery time frame will fluctuate at peak shipping times such as Christmas and mid-winter (being peak season for thermal energy efficiency products).

Q: What happens if my order gets lost during transit?
A: On rare occasions, we have had orders go missing. ecoMaster has solid procedures in place and photograph every order that leaves our warehouse. The delivery of our orders at the local post office are videoed and we track the progress of orders. If a delivery date appears to be beyond expectation, we will raise a query with AusPost / DFE on your behalf. If your order cannot be found, we will send a replacement.

Q: What happens if my order is stolen after delivery?
A: We will check with our couriers to ensure that the order was delivered to the correct address. If that is confirmed, and your order has been stolen from your home after delivery, please raise a Police report.

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Value Poly Underfloor Insulation

Ecomaster provided an excellent product and service from initial enquiry to product delivery and ongoing advice. I am a DIY first time installer of the underfloor insulation. Michael provided excellent advice and guidance. He is extremely knowledgeable of the product, the tools (staple guns), and energy efficiency and insulation more broadly. He was able to guide me through the installation and offer some helpful hints to speed up the process, e.g., laying sheeting down to avoid dirt getting into the eyes, among others. He and a colleague was able to give me an accurate estimate of the amount of Ploy underfloor insulation. I had to ring back and revise the estimate down. No problem. There no wastage. I rang Michael a couple of times to seek advice with the insulation. He was patient, and expertise on how to place the insulation over the bearers and the direction to place the insulation. This advice and his encouragement (this is not the most pleasant job you will do) was helpful and meant I stayed the course and completed the job in some difficult, tight places. All up, I would HIGHLY recommend Ecomaster.

Hi David,

thank you for sharing your positive experience with ecoMaster. We’re delighted to hear that Michael’s guidance and our product met your expectations and supported your project. Your recommendation really means a lot to us. Wishing you success with future projects!

Simple and effective.

I purchased 5 of the EMV slimline door seals. Only one door required a bit of sanding to ensure correct fitment of the product. Follow the YouTube DIY installation video and you can't go wrong. Quick and easy. Highly recommend.

Thank you for your positive feedback Trevor! We're glad the seals and installation guidance worked well for you. Enjoy your improved doors!

Valve cosy is making a difference.

Definitely reduces heat loss at the valve. Heat loss can be further reduced by adding insulation to the copper pipe below the valve cosy.
Quick and easy.

Hi Trevor,

We love hearing that the valve cosy is making a difference. Your tip about adding insulation to the pipe is helpful. Feel free to reach out if you need further assistance.

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Australia Post | Delivery

Let customers speak for us