Freight - Delivery

Q: Can I collect my order?
A: Yes you can!  A “Ready for Pickup” email will be sent to you when you order is ready to be collected.  Please click this link for the Click and Collect details.  Note:  this Collection Centre is in Preston in Victoria, NOT Prestons in NSW. 

Q: When will my order be despatched?
A: Generally, your order will be despatched within 1 to 3 business days.    

Q: How will my order be delivered?
A: Depending upon the size of your order, it will be shipped either by AusPost or a specialist courier (note this is NOT an express courier)

Q: Will my order be tracked?
A: Yes!  When your order is consigned, you will receive a tracking number that will show you where your order is and its expected delivery date. 

AusPost - Track your order here
Specialist Courier - Track your order here

Please note: Orders with two or more items may arrive in separate parcels with no additional shipping charge

Q:  When will my order be delivered?
A: All AusPost orders are picked, packed and despatched within 2 business days.  Our experience with AusPost indicates that your order will be delivered within 2 - 5 business days.  Clearly this will fluctuate at peak shipping times such as Christmas.

If a specialist courier is selected your order will be packed and despatched within 3 business days.  

Q: What happens if my order gets lost during transit?
A: On rare occasions we have had orders go missing. ecoMaster has solid procedures in place and photograph every order that leaves our warehouse.  The delivery of our orders at the local post office are videoed and we track the progress of orders.  If a delivery date appears to be beyond expectation, we will raise a query with the freighter on your behalf.  If your order cannot be found during transit, we will send a replacement.  

Q: What happens if my order is stolen after delivery?
A: We will check with the freighter to ensure that the order was delivered to the correct address.  If that is confirmed, and your order has been stolen from your home after delivery, please raise a Police Report.  In practice, we have had very little of this behaviour.