Hi Steph,
Thank you for taking the time to share your feedback and for the 4-star rating. We’re thrilled the product is already making a difference under your house.
We’re really sorry for the collection run-around. Unfortunately we can only act on the updates we receive from the depot, and on this occasion they gave us inaccurate information—which meant you weren’t kept properly in the loop. That’s not the experience we want for anyone.
We’ll be reviewing this with our delivery partners so we can keep customers better informed in future, and we’ll also highlight your experience with the depot to help prevent a repeat.
Your comments help us improve, and we truly appreciate your patience and understanding.