DIY ecoGlaze On Sash | Delivery
Where can you deliver to?
Orders can be delivered to just about anywhere within Australia. However, if you are in a regional or remote area, the freight costs can become quite high. This order generally comes in a long tube which carries an additional handling cost with the courier. If you have an alternative drop-off address in a larger town or city, freight costs can be considerably lower.
Alternatively, consider sharing the freight charge with a neighbour/friend who might benefit from any of our longer range of products, such as Draught Dodgers, that also requires a longer tube for shipping.
Authority to leave?
When your order is consigned with the courier, you will receive an email containing your consignment number and tracking website so you can track the location of your order.
The standard courier delivery option is "Authorised to Leave". That means that if there is no one home when the courier arrives, your order will be left at your address. If this is not appropriate, please advise when you place your order for alternative arrangements to be made. ecoMaster is not responsible for the safety of your order once it has been delivered. Theft from your home is a crime and should be reported to the Police.
Why is the shipping cost high?
Yes, we agree, the cost of freight is high at the moment.
Add to that, ecoGlaze are shipped in 2.49 metres long tubes, so they carry a loading penalty of $10 on top of normal rates by the freighters.
City to city, we used to pay $15, now it is between $35 to $38. Unfortunately as a small family business we are no longer able to even partially absorb any of this cost.
We suggest a cost-effective way forward is to ask a neighbour or friend if they want to add an order with yours as the cost of freight remains the same.
Can I collect?
Yes - there is a Pickup option at the checkout.
Click here to check the collection location, dates and times. Please note this is a collection point only and it is not constantly staffed.