Long Products | Delivery

Q: Can I collect my order?
A: Yes, you can. Once your order is ready, we will send you a Ready for Pickup email with full collection details. Please note: pickup is from Preston, Victoria — not Prestons, NSW.

Q: Why is courier delivery so expensive?
A: Because this is a long product, freight costs are higher than for standard parcel items. We know that is not the most exciting news of the day, and we are always working to keep delivery costs as fair and reasonable as possible.

Q: Why can’t I choose Australia Post?
A: This product is too long for Australia Post, so it needs to travel with a specialist courier that handles oversized items safely.

Q: When will my order be despatched?
A: Most orders are despatched within 2–3 business days.

Q: Will I get tracking?
A: Yes. Once your order has been booked with the courier, you will receive a tracking number so you can keep an eye on its journey. Please note: if your order includes multiple items, they may arrive in separate parcels at no extra shipping cost.

Q: When will my order arrive?
A: Your order will be delivered by a specialist courier for oversized goods. This is not an express service, so delivery times can vary depending on your location and the time of year. Delays are more likely during busy periods such as winter, Christmas and end of financial year.

Q: Will my order be left if no one is home?
A: Yes. Standard courier deliveries are sent as Authority to Leave. That means if no one is home when the courier arrives, your parcel may be left at your address. If that is not suitable, please contact us when placing your order so we can discuss other options.

Q: What if my order arrives damaged?
A: Please open and inspect your order as soon as it arrives. If anything has been damaged in transit, let ecoMaster know immediately. Damage claims must be lodged within 48 hours of delivery. After that window, we may not be able to submit a claim with the carrier.

Q: What if my order goes missing in transit?
A: If your order seems overdue, we will follow it up with the courier on your behalf. If it cannot be located, we will arrange a replacement.

Q: What if my order is stolen after delivery?
A: If your parcel is stolen after it has been delivered, please report the theft to the police.

Q: How can I reduce freight costs?
A: Oversized freight can be expensive, especially for items over 1.5 metres long. To help keep costs down, you may wish to:

Combine all long items into one order
Share freight costs with a neighbour
Collect your order from Preston, Victoria
Use a more central delivery address if you live in a regional or rural area

We know freight costs can be frustrating, especially outside metro areas, and we will always do our best to help you find the most practical option.

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Value Poly Underfloor Insulation

Ecomaster provided an excellent product and service from initial enquiry to product delivery and ongoing advice. I am a DIY first time installer of the underfloor insulation. Michael provided excellent advice and guidance. He is extremely knowledgeable of the product, the tools (staple guns), and energy efficiency and insulation more broadly. He was able to guide me through the installation and offer some helpful hints to speed up the process, e.g., laying sheeting down to avoid dirt getting into the eyes, among others. He and a colleague was able to give me an accurate estimate of the amount of Ploy underfloor insulation. I had to ring back and revise the estimate down. No problem. There no wastage. I rang Michael a couple of times to seek advice with the insulation. He was patient, and expertise on how to place the insulation over the bearers and the direction to place the insulation. This advice and his encouragement (this is not the most pleasant job you will do) was helpful and meant I stayed the course and completed the job in some difficult, tight places. All up, I would HIGHLY recommend Ecomaster.

Hi David,

thank you for sharing your positive experience with ecoMaster. We’re delighted to hear that Michael’s guidance and our product met your expectations and supported your project. Your recommendation really means a lot to us. Wishing you success with future projects!

Simple and effective.

I purchased 5 of the EMV slimline door seals. Only one door required a bit of sanding to ensure correct fitment of the product. Follow the YouTube DIY installation video and you can't go wrong. Quick and easy. Highly recommend.

Thank you for your positive feedback Trevor! We're glad the seals and installation guidance worked well for you. Enjoy your improved doors!

Valve cosy is making a difference.

Definitely reduces heat loss at the valve. Heat loss can be further reduced by adding insulation to the copper pipe below the valve cosy.
Quick and easy.

Hi Trevor,

We love hearing that the valve cosy is making a difference. Your tip about adding insulation to the pipe is helpful. Feel free to reach out if you need further assistance.

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Long Products | Delivery

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