Shipping Information

DRAUGHT PROOFING and ECOGLAZE ORDERS:

How long will it be before my order is packed and shipped? 

ecoMaster holds a large inventory of stock, in all variants, and can normally pack your order within 24 to 48 hours.   It will then be either taken to the appropriate locations for couriers to collect. 

These orders have a tracking code assigned to them so you can track their progress from our warehouse to your home.  Orders with two or more items may arrive in separate parcels with no additional shipping charge. 

On the rare occasions, if we are awaiting for manufacturing stock you will contacted to ask how you would like to proceed.

Who will be delivering my order?

Check under the "Delivery" tab of the product/s you have ordered.  We use different freighters to match the type of order being sent out.  Deliveries are available to most suburbs and towns in Australia. 

Can I collect my order in Melbourne? 

Yes! There is an option to “Collect” in the check out.  Once your order is confirmed that it is available for collection, we offer a collect service from the ecoMaster office.  Check here for details

INSULATION ORDERS:

Delivery:  If your insulation order is being delivered in NSW, ACT, WA, TAS, or SA, a driver will be delivering it to your door.

Collection:  If you have ordered insulation in Melbourne, Sydney, Perth, Launceston, or Adelaide, you MAY be able to collect it from the depot.

Please contact us prior to placing your order so we can advise what the latest rulings are on each location.  Collection from a depot is an OH&S issue and is State specific. 

Note: Unfortunately, due to the cost of freight, we can no longer offer insulation in Queensland.