DRAUGHT PROOFING ORDERS:
How long will it be before my order is packed and shipped?
ecoMaster holds a large inventory of stock, in all variants, and can normally pack your order within 24 hours.
All draught proofing orders have a tracking code assigned to them so you can track their progress from our warehouse to your home.
On the rare occasions we are awaiting for manufacturing stock you will contacted to ask how you would like to proceed.
Who will be delivering my order?
That depends on what you order:
- * Chimney Draught Stoppers, Draft Stoppas, EMV, Slim Line Seals, Door Seals and Window Seals will be delivered by Australia Post (with tracking).
- * Items larger than Australia Post’s capacity to carry, such as the Draught Proofing Kits, Draught Dodgers and DIY ecoGlaze are shipped by a specialist courier.
Deliveries are available to most suburbs and towns in Australia.
Who will be delivering my insulation orders?
Insulation orders are delivered by an ecoMaster driver if your delivery address is within Victoria.
We will contact you to arrange a suitable time for delivery and our driver will unload your order in your preferred spot. And don’t worry! Unlike fibreglass insulation it won’t matter if your insulation gets wet if you can’t be home when your order arrives.
If your insulation order is being delivered in NSW, ACT, QLD, SA or WA, a Bradford CSR driver will be delivering it to your door.
Note: Unfortunately, due to the cost of freight, we can no longer offer insulation in Tasmania.
Can I collect my order?
Yes! There is an option to “Collect” in the shopping cart.
Once your order is confirmed that it is available for collection, we offer a collect service from the ecoMaster office at Unit 14, 1 Bell Street, Preston, on Tuesdays and Fridays between 8am and 3pm.
N.B. - To avoid disappointment:
- Please do not arrive without first receiving a confirmation message from us that your order is ready for collection.
- The Preston office is only open and staffed on Tuesdays and Fridays.
SYDNEY / CANBERRA / PERTH / BRISBANE / ADELAIDE
If you have ordered insulation in Sydney, Canberra, Perth, Brisbane or Adelaide, you MAY be able to collect it from the manufacturing centre or depot.
Please contact us prior to placing your order so we can advise what the latest rulings are on each location.
There is no Collect option for Draught Proofing orders in these areas.