RP35 Escutcheon Plate | Spare Parts

Q: Can I collect my order?
A: Yes you can!  A “Ready for Pickup” email will be sent to you when you order is ready to be collected.  Please click this link for the Click and Collect details.  Note:  this Collection Centre is in Preston in Victoria, NOT Prestons in NSW. 

Q: When will my order be despatched?
A:  Generally, your order will be despatched within 1 to 2 business days.    

Q: How will my order be delivered?
A:  If this is the only product in your order, it will be delivered by Australia Post.  

Q: Will my order be tracked?
A:  Yes!  When your order is consigned, you will receive a tracking number that will show you where your order is and its expected delivery date.  Track your order here
Please note: Orders with two or more items may arrive in separate parcels with no additional shipping charge

Q: When will my order be delivered?
A: All AusPost orders are picked, packed and despatched within 2 business days.  Our experience with AusPost indicates that your order will be delivered within 2 - 5 business days.  Clearly this will fluctuate at peak shipping times such as Christmas.

Q: What happens if my order gets lost during transit?
A: On rare occasions we have had orders go missing. ecoMaster has solid procedures in place and photograph every order that leaves our warehouse.  The delivery of our orders at the local post office are videoed and we track the progress of orders.  If a delivery date appears to be beyond expectation, we will raise a query with AusPost on your behalf.  If your order cannot be found during transit, we will send a replacement.  

Q: What happens if my order is stolen after delivery?
A: We will check with AusPost to ensure that the order was delivered to the correct address.  If that is confirmed, and your order has been stolen from your home after delivery, please raise a Police report.

Q: What is the product warranty for Raven door seals? 
A: Raven door seals carry a product warranty of 2 years, but can be highly effective for much longer than that.  We have seen very few failures of Raven products over the 20+ years that we have been installing them.    

Yes, they are slightly more expensive than other brands, but you only want to be installing your door seals once. 

Q: What is the installation warranty for Raven door seals?
A: As this is a DIY product there is no warranty on installation.  

Q: How do I get some help? 
A:  If you have any questions, contact the ecoMaster team. We are all ex-installers and have lived experience of installing thousands of Raven poroducts.  We are here to help you and share our extensive experience so you get a great outcome for your home. 

Q: What do I do if I have a problem with this product?  
A: Refer to our Returns / Refunds page [Learn More].  Our Research and Development team will be keenly interested to learn of any product failure and will want images and samples of the product (if possible) so they can determine what the cause of failure was.