Hi Neil,
Thanks for the suggestions. We’ve tested a lot over 20+ years and consistently found that seeing what to do beats reading what to do.
Our step-by-step videos are crafted so the key hints and measurement tips appear exactly when you need them, which leads to smoother installs and fewer interpretation errors.
Re the fitting pack (the small installation packer) — it’s easy to accidentally bin it when unpacking. You’re not the first!
We’ll be adding an option to order a replacement installation packer on the store. Appreciate you taking the time to provide your feedback.
