Door Brush Seal - Draught Excluder - RP2A - 19mm Brush - FAQ
Frequently Asked Questions:
Q: What is it?
A: The RP2A is an inexpensive brush seal that you attach to the bottom of your door. It is ideal for hard surfaces such as tiles, and prevents unwanted airflow from beneath your door.
Q: How does it work?
A: This product works by preventing the draughts from coming in under your internal doors with the brush seal, attached by an adhesive strip to the bottom of your door.
Q: Will it affect the operation of my doors?
A: This product should not prevent your door from its natural function, if you can no longer open or close your door after installation, then it may have been installed incorrectly.
Q: How is it installed?
A: Watch the installation VIDEO before deciding if this product is for you. Installation is easy but you do need a few simple tools.
Q: Can I screw fix the RP2A?
A: Yes you can screw fix the RP2A however, the aluminium carrier is narrow and you may easily damage it during drilling and screw fixing. The RP15 has a wider carrier that is much easier to screw fix. Screws are not supplied.
Q: How do I know if I’ve installed it correctly?
A: The door should operate the same as before the installation of the RP2A.
Q: What do I do if the product is faulty?
A: The ecoMaster return policy can be found on the website.
Q: Is there a warranty on this product?
A: ecoMaster products carry a 2 year warranty as long as the product is installed according to our instructions.
Q: Is there a warranty on the installation of the product?
A: As it is a DIY product, we cannot provide an installation warranty as the installation process is out of our control.
Q: What if I don't need all the products in this kit?
A: You can buy any of the components from this kit separately and put together your own kit tailored for your home's needs.
**Should you require any other information or advice please feel free to call our friendly sales staff on 1300 326 627. The team would be very happy to help!**